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Client Responsibilities

  1. The client is expected to treat the lawyer and the lawyer’s staff with courtesy and consideration.

  2. The client should maintain contact with the lawyer, promptly notify the lawyer of any change in telephone number, address, email, or other electronic contact information, and respond promptly to a request by the lawyer for information and cooperation.

  3. You are entitled to have your attorney’s best efforts exerted on your behalf, but no particular results can be guaranteed to you.

  4. Although the client should expect that his or her letters, telephone calls, emails, faxes, and other communications to the lawyer will be answered within a reasonable time, the client should recognize that the lawyer has other clients who may be equally deserving of the lawyer’s time and attention.

  5. The client’s relationship with the lawyer should be one of complete candor and the client should inform the lawyer of all facts of circumstances of the matter being handled by the lawyer even if the client believes that those facts may be detrimental to the client’s cause or unfavorable to the client.

  6. Do not talk to anyone other than your lawyer or the lawyer’s staff.  This includes friends and family. 

  7. Follow through with all referrals for treatment and services from your lawyer and case worker.

  8. You are entitled to an attorney who will be capable of handling your case; show you courtesy and consideration at all times; represent you zealously; and preserve your confidences and secrets that are revealed in the course of the relationship.

  9. If, at any time, you believe that your attorney has engaged in unethical conduct, you can report the matter to the Potter & Armstrong Managed Assigned Counsel office at

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